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- If you have an existing booking with us made via marcopolohotels.com or with the hotel reservations and find a lower rate on another website, please submit your claim within 24 hours of making your reservation and at least 72 hours prior to your scheduled arrival.
- If you find a lower rate on another website and do not have an existing booking, we will honour the lower rate and offer you an additional 10% off, provided that you make a reservation within 24 hours of your claim being accepted.
- In order to validate your claim, please provide us with the website link, all relevant screen captures of the website where you found the lower rate and complete the form below.
Best Rate Guarantee
Our Best Rate Guarantee offer means that you will always enjoy the best rate when you book directly through marcopolohotels.com or with the hotel reservations. Should you find a lower rate elsewhere, we will match the offer and give you an additional 10% off your booking.
- A variance up to 1% due to currency rate fluctuation does not qualify as an eligible claim.
- An eligible claim is valid for third party websites only for publicly sold rates and excludes websites that require a member log in or a specific credit card or a coupon to access discounted rates.
- For an eligible claim, the comparable lower rate offer should:
- Have matching booking terms and conditions including but not limited to pre-payment terms, deposits required, length of stay, advance booking days and cancellation conditions.
- Be available only for the same room type, room view and number of guests.
- Have the same inclusions such as but not limited to taxes, service charge, breakfast and other meals.
